We are hiring a Customer Success Manager to join the team! This role requires little to no travel.

ChannelApe is the world’s top  SaaS + Warehouse Platform for top direct to consumer brands. Customer Success Managers coordinate with various service teams to strategically find the best solutions for customers that use our software.

As a Customer Success Manager here at ChannelApe, you will help us achieve our mission of accelerating value for long-standing customers spanning the globe. 

If you are highly organized & task-oriented, this is the perfect opportunity for you.

Responsibilities:

  • Responsible for delivering on the customer’s overall success with ChannelApe and driving the adoption of our solutions while delivering the highest levels of customer satisfaction across the globe.
  • Act as the main point of contact, you’ll work with account management to define a success plan with deliverables, and ensuring clear communication across our customers’ commerce operations spanning inventory/order management and warehousing/shipping
  • Promote our technology platform as well as warehouse services like pick, pack, & shipping labels
  • Deliver exceptional customer experience through proactive communication while orchestrating the right internal resources, and effectively using the customer engagement model to align, track, and evolve the customer’s business goals
  • Drive adoption of ChannelApe solutions by referencing data insights to progress from baseline through the maturity curve of customer accounts
  • Foster innovation by sharing best practices and new ways your SaaS customers can leverage ChannelApe solutions to advance their digital maturity
  • Identify at-risk customer accounts and execute on a retention plan with account management which might involve negotiation, re-onboarding, customer service, sales quotes, license management, user subscriptions, and cross-team collaboration
  • Work with the account manager to develop and execute all phases of a subscription renewal plan by ensuring on-time invoicing and onboarding to project managing functional improvements
  • Monitor customer accounts’ usage of ChannelApe’s software, such as reviewing contracts and pricing to identify successful potential growth opportunities
  • Contribute to ongoing initiatives that continuously improve our approach to securing customer success
  • Achieve sales and retention targets through your ability to build customer relationships, while ensuring the successful execution of the customer’s strategy roadmap

 

Qualifications and Requirements:

  • Bachelors is required – Business-oriented major is a strong plus
  • Previous role responsibilities demonstrate coordination and keeping organized
  • Proficiency in G Suite applications preferred
  • Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience as well as Microsoft Excel and Google Sheets highly valued

You are:

  • Focused. Driven. Resourceful. Organized.
  • A highly motivated self-starter
  • Tech-savvy – have used online tools to manage workflow (Asana is a plus)
  • Process-oriented – able to follow and track
  • Your communication skills are top-notch, both over the phone and in email
  • Customer service is driven, with an ability to resolve customer issues with grace
  • You love learning technology; you handle details accurately and in a timely manner
  • Enthusiastic to train users to use an online platform to manage their eCommerce business
  • Comfortable working in an entrepreneurial environment

 

Compensation and Perks:

  • Base + Bonus + Commission
  • Benefits package: healthcare, dental, vision
  • PTO (Paid-time-off) & paid holidays
  • 401k
  • Stock Options in high growth startup

Interested? Tell us your story and why you are interested in joining the team.