--- title: Customer Support & Services | ChannelApe description: Best-in-class retention tool for customer support and service. --- [![Full Color Logo - Cropped - New](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Logos/Full%20Color%20Logo%20-%20Cropped%20-%20New.svg)](https://www.channelape.com) - Solutions - Resources ![grow-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/grow-icon.svg) Grow [Wholesale channels Big Box - X12 EDI support](https://www.channelape.com/solutions/grow/b2b-wholesale) [Brick-and-mortar channels Enable smaller retailers](https://www.channelape.com/solutions/grow/brick-and-mortar-channels) [Dropship your products Let others easily sell for you](https://www.channelape.com/solutions/grow/dropship-your-products) [Pre-sale orders Without the headache later](https://www.channelape.com/solutions/grow/pre-sale-orders) [Distribution footprint Additional locations & partners](https://www.channelape.com/solutions/grow/distribution-footprint) ![manage-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/manage-icon.svg) Manage [Reserve Inventory Influencers, wholesale & more](https://www.channelape.com/solutions/manage/reserve-inventory) [Inventory effective & expiration dates No more spreadsheets required](https://www.channelape.com/solutions/manage/inventory-effective-expiration-date) [Multi-status, multi-location inventory Warehouses, stores, and channels](https://www.channelape.com/solutions/manage/multi-status-multi-location-inventory) [Fulfillment holds & order edits Auto-hold on new CX ticket](https://www.channelape.com/solutions/manage/fulfillment-holds-order-edits) [Automate fulfillment rules Bundles, marketing SKUs, and more](https://www.channelape.com/solutions/manage/automate-fulfillment-rules) ![monitor-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/monitor-icon.svg) Monitor [Inbounds - New & Returns By SKU & Date](https://www.channelape.com/solutions/monitor/inbounds-new-return) [Fulfillable Inventory By status and location](https://www.channelape.com/solutions/monitor/fulfillable-inventory) [Fulfillment Partners SLAs, exceptions, and overall activity](https://www.channelape.com/fulfillment-partners) [Dashboards & Reports Use ours or build your own](https://www.channelape.com/solutions/monitor/dashboards-reports) [Monitoring, Alerting, Export Email, Slack, GSheets, S3, 5Tran](https://www.channelape.com/solutions/monitor/monitoring-alerting) ![enable-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/enable-icon.svg) Enable [Clearer financial picture Simplify monthly close](https://www.channelape.com/solutions/enable/clearer-financial-picture) [Store inventory online See your retail store inventory](https://www.channelape.com/solutions/enable/store-inventory) [One team to implement More than just a tool](https://www.channelape.com/solutions/enable/one-team-to-implement-customize-manage) [Customization - API Dozens of API endpoints](https://dev.channelape.com) [Integrations See all the apps](https://www.channelape.com/apps) [Support Get 24/7 help](https://www.channelape.com/support-landing) [Knowledge Base Read in-depth guides](https://www.channelape.com/support-landing?kb=true) [Guides & Whitepapers Improved inventory management](https://www.channelape.com/resources) [Fulfillment Partners Global 3PL warehouse companies](https://www.channelape.com/fulfillment-partners) ![book-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/book-icon.svg) Featured Resources ![The Definitive Guide to 3PL’s-min](https://www.channelape.com/hubfs/The%20Definitive%20Guide%20to%203PL%E2%80%99s-min.png) eBook The definitive guide to 3PL Get the information and insights you need to make better-informed decisions for your business. Download Now ![Saysh Shoes-1](https://www.channelape.com/hubfs/Saysh%20Shoes-1.png) Case Study Saysh When Saysh saw a 1000% increase in order volume for their holiday sale, they successfully fulfilled every order—without overselling. Read Story ![integration-issues](https://www.channelape.com/hubfs/2022%20-%202H/integration-issues.png) Whitepaper Online Customer Shopping Habits Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor. Download Now - Solutions ![grow-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/grow-icon.svg) Grow [Wholesale channels Big Box - X12 EDI support](https://www.channelape.com/solutions/grow/b2b-wholesale) [Brick-and-mortar channels Enable smaller retailers](https://www.channelape.com/solutions/grow/brick-and-mortar-channels) [Dropship your products Let others easily sell for you](https://www.channelape.com/solutions/grow/dropship-your-products) [Pre-sale orders Without the headache later](https://www.channelape.com/solutions/grow/pre-sale-orders) [Distribution footprint Additional locations & partners](https://www.channelape.com/solutions/grow/distribution-footprint) ![manage-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/manage-icon.svg) Manage [Reserve Inventory Influencers, wholesale & more](https://www.channelape.com/solutions/manage/reserve-inventory) [Inventory effective & expiration dates No more spreadsheets required](https://www.channelape.com/solutions/manage/inventory-effective-expiration-date) [Multi-status, multi-location inventory Warehouses, stores, and channels](https://www.channelape.com/solutions/manage/multi-status-multi-location-inventory) [Fulfillment holds & order edits Auto-hold on new CX ticket](https://www.channelape.com/solutions/manage/fulfillment-holds-order-edits) [Automate fulfillment rules Bundles, marketing SKUs, and more](https://www.channelape.com/solutions/manage/automate-fulfillment-rules) ![monitor-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/monitor-icon.svg) Monitor [Inbounds - New & Returns By SKU & Date](https://www.channelape.com/solutions/monitor/inbounds-new-return) [Fulfillable Inventory By status and location](https://www.channelape.com/solutions/monitor/fulfillable-inventory) [Fulfillment Partners SLAs, exceptions, and overall activity](https://www.channelape.com/fulfillment-partners) [Dashboards & Reports Use ours or build your own](https://www.channelape.com/solutions/monitor/dashboards-reports) [Monitoring, Alerting, Export Email, Slack, GSheets, S3, 5Tran](https://www.channelape.com/solutions/monitor/monitoring-alerting) ![enable-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/enable-icon.svg) Enable [Clearer financial picture Simplify monthly close](https://www.channelape.com/solutions/enable/clearer-financial-picture) [Store inventory online See your retail store inventory](https://www.channelape.com/solutions/enable/store-inventory) [One team to implement More than just a tool](https://www.channelape.com/solutions/enable/one-team-to-implement-customize-manage) [Customization - API Dozens of API endpoints](https://dev.channelape.com) - Resources [Integrations See all the apps](https://www.channelape.com/apps) [Support Get 24/7 help](https://www.channelape.com/support-landing) [Knowledge Base Read in-depth guides](https://www.channelape.com/support-landing?kb=true) [Guides & Whitepapers Improved inventory management](https://www.channelape.com/resources) [Fulfillment Partners Global 3PL warehouse companies](https://www.channelape.com/fulfillment-partners) [Login](https://appx.channelape.io/) # Best-in-class retention tool for customer support and service. [Get started now](https://www.channelape.com/start) ![side-img-6_1_web](https://www.channelape.com/hubfs/side-img-6_1_web.png "side-img-6_1_web") ![support2](https://www.channelape.com/hs-fs/hubfs/support2.png?width=991&height=633&name=support2.png "support2") ## Spending most of your time tracking orders? “Where is my order” subject lines dominate your inbox. If you don’t know how much you have, where it is, and what status it’s in, your brand can’t help but accidentally oversell or lose track of an order in transit and lose a customer.   #### ![icon-6_1](https://www.channelape.com/hs-fs/hubfs/icon-6_1.png?width=77&name=icon-6_1.png) #### Inventory & order visibility Get proactive alerts and know exactly when errors occur to better solve problems, boosting NPS with BI reporting tailored for your business needs. #### ![Icon awesome-calculator](https://www.channelape.com/hs-fs/hubfs/Icon%20awesome-calculator.png?width=62&name=Icon%20awesome-calculator.png) #### Available-to-promise (ATP) Know exactly how much inventory is left to promise customers and where it falls across the inventory and order journey. #### ![icon-6_3](https://www.channelape.com/hs-fs/hubfs/icon-6_3.png?width=75&name=icon-6_3.png) #### Backorder management Eliminate the risk of overselling—no more being the bearer of bad news and telling expectant customers they won’t get their order after all. ## Want to WOW customers and increase NPS? Your team is the **defining line** between one-time buyer and loyal customer. Provide a **memorable experience** by saying ‘yes’ to requests that give your brand a competitive edge.     [Get started now](https://www.channelape.com/start) ![support1](https://www.channelape.com/hubfs/support1.png "support1") #### ![icon-6_4](https://www.channelape.com/hs-fs/hubfs/icon-6_4.png?width=86&name=icon-6_4.png) #### YesWindow Enable customers to edit their order—and avoid extended delivery times or making them reship a package—with a flexible window between order and processing to make changes. #### ![icon-6_5](https://www.channelape.com/hs-fs/hubfs/icon-6_5.png?width=66&name=icon-6_5.png) #### Delivery date promise Provide potential consumers a promised date their package will arrive on the product detail page. #### ![icon-5_4](https://www.channelape.com/hs-fs/hubfs/icon-5_4.png?width=90&name=icon-5_4.png) #### Presell & Preorder Capture more sales with native preselling capability powered by accurate multi-location and multi-status ATP inventory. ![Birdies_Logo_Horizontal 1](https://www.channelape.com/hubfs/Birdies_Logo_Horizontal%201.svg "Birdies_Logo_Horizontal 1") “We can more quickly and affordably ship to our customers. We’ve had significantly fewer shipping issues—and that makes our customers happier.” —Marisa Sharkey [Read case study](https://www.channelape.com/case-studies/birdies) ## Onboarding & Professional Services Purpose-built for eCommerce/DTC brands by those who have felt the inventory management pains before, we’re not plug-and-play software. We’re partners built for growth. ![side-img-4_4_web](https://www.channelape.com/hubfs/side-img-4_4_web.png "side-img-4_4_web") #### Our implementation services and ongoing training include:   #### ![checkbox](https://www.channelape.com/hs-fs/hubfs/checkbox.png?width=50&name=checkbox.png) #### 24/7 customer support #### ![checkbox](https://www.channelape.com/hs-fs/hubfs/checkbox.png?width=50&name=checkbox.png) #### In-house domain experts #### ![checkbox](https://www.channelape.com/hs-fs/hubfs/checkbox.png?width=50&name=checkbox.png) #### Built-in playbooks #### ![checkbox](https://www.channelape.com/hs-fs/hubfs/checkbox.png?width=50&name=checkbox.png) #### Pre-built integrations & open APIs [Learn more](https://www.channelape.com/resource-developers) ## Make it easier to delight your customers. Leverage ChannelApe for 360° inventory visibility to increase NPS and improve customer retention with improved shipping times and accurate fulfillments. [Get started now](https://www.channelape.com/start) ![side-img-6_4_web](https://www.channelape.com/hs-fs/hubfs/side-img-6_4_web.png?width=450&height=488&name=side-img-6_4_web.png "side-img-6_4_web") [![channelape-white](https://www.channelape.com/hubfs/channelape-white.svg)](https://www.channelape.com/) 228 Park Ave S PMB 82108 New York, New York 10003-1502 ### Product - [Login](https://app.channelape.io/) - [API docs](https://docs.channelape.io/) - [Knowledgebase](https://www.channelape.com/support-landing?kb=true) - [Status](https://channelape.statuspage.io/) - [Support](https://www.channelape.com/support-landing) ### Company - [Blog](https://www.channelape.com/blog) - [Fulfillment partner program](https://www.channelape.com/partner) - [Careers](https://www.channelape.com/careers) - [Branding Guidelines](https://www.channelape.com/branding-guidelines) © 2022 ChannelApe [Privacy Policy](https://www.channelape.com/privacy) [Terms of Service](https://www.channelape.com/terms)