Smarter fulfillment solutions for modern brands

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"This is why I chose ChannelApe, because I was looking for a partner, not just a vendor."

Benny Joseph

Allbirds

Benny Joseph

Best-in-class retention tool for customer support and service.

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Spending most of your time tracking orders?

“Where is my order” subject lines dominate your inbox. If you don’t know how much you have, where it is, and what status it’s in, your brand can’t help but accidentally oversell or lose track of an order in transit and lose a customer.

 

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Inventory & order visibility

Get proactive alerts and know exactly when errors occur to better solve problems, boosting NPS with BI reporting tailored for your business needs.

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Available-to-promise (ATP)

Know exactly how much inventory is left to promise customers and where it falls across the inventory and order journey.

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Backorder management

Eliminate the risk of overselling—no more being the bearer of bad news and telling expectant customers they won’t get their order after all.

Want to WOW customers and increase NPS?

Your team is the defining line between one-time buyer and loyal customer. Provide a memorable experience by saying ‘yes’ to requests that give your brand a competitive edge.

 

 

 

 

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YesWindow

Enable customers to edit their order—and avoid extended delivery times or making them reship a package—with a flexible window between order and processing to make changes.

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Delivery date promise

Provide potential consumers a promised date their package will arrive on the product detail page.



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Presell & Preorder

Capture more sales with native preselling capability powered by accurate multi-location and multi-status ATP inventory.


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“We can more quickly and affordably ship to our customers. We’ve had significantly fewer shipping issues—and that makes our customers happier.”

—Marisa Sharkey

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Onboarding &
Professional Services

Purpose-built for eCommerce/DTC brands by those who have felt the inventory management pains before, we’re not plug-and-play software. We’re partners built for growth.

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Our implementation services and ongoing training include:

 

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24/7 customer support

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In-house domain experts

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Built-in
playbooks

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Pre-built integrations & open APIs

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Make it easier to delight your customers.

Leverage ChannelApe for 360° inventory visibility to increase NPS and improve customer retention with improved shipping times and accurate fulfillments.

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