--- title: Customer Service & Support | Inventory & Order Management description: With in-the-moment order information, your brand can increase customer satisfaction and retention. image: https://www.channelape.com/hubfs/2022%20-%202H/higher-nps.jpg --- [![Full Color Logo - Cropped - New](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Logos/Full%20Color%20Logo%20-%20Cropped%20-%20New.svg)](https://www.channelape.com) - Solutions - Resources ![grow-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/grow-icon.svg) Grow [Wholesale channels Big Box - X12 EDI support](https://www.channelape.com/solutions/grow/b2b-wholesale) [Brick-and-mortar channels Enable smaller retailers](https://www.channelape.com/solutions/grow/brick-and-mortar-channels) [Dropship your products Let others easily sell for you](https://www.channelape.com/solutions/grow/dropship-your-products) [Pre-sale orders Without the headache later](https://www.channelape.com/solutions/grow/pre-sale-orders) [Distribution footprint Additional locations & partners](https://www.channelape.com/solutions/grow/distribution-footprint) ![manage-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/manage-icon.svg) Manage [Reserve Inventory Influencers, wholesale & more](https://www.channelape.com/solutions/manage/reserve-inventory) [Inventory effective & expiration dates No more spreadsheets required](https://www.channelape.com/solutions/manage/inventory-effective-expiration-date) [Multi-status, multi-location inventory Warehouses, stores, and channels](https://www.channelape.com/solutions/manage/multi-status-multi-location-inventory) [Fulfillment holds & order edits Auto-hold on new CX ticket](https://www.channelape.com/solutions/manage/fulfillment-holds-order-edits) [Automate fulfillment rules Bundles, marketing SKUs, and more](https://www.channelape.com/solutions/manage/automate-fulfillment-rules) ![monitor-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/monitor-icon.svg) Monitor [Inbounds - New & Returns By SKU & Date](https://www.channelape.com/solutions/monitor/inbounds-new-return) [Fulfillable Inventory By status and location](https://www.channelape.com/solutions/monitor/fulfillable-inventory) [Fulfillment Partners SLAs, exceptions, and overall activity](https://www.channelape.com/fulfillment-partners) [Dashboards & Reports Use ours or build your own](https://www.channelape.com/solutions/monitor/dashboards-reports) [Monitoring, Alerting, Export Email, Slack, GSheets, S3, 5Tran](https://www.channelape.com/solutions/monitor/monitoring-alerting) ![enable-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/enable-icon.svg) Enable [Clearer financial picture Simplify monthly close](https://www.channelape.com/solutions/enable/clearer-financial-picture) [Store inventory online See your retail store inventory](https://www.channelape.com/solutions/enable/store-inventory) [One team to implement More than just a tool](https://www.channelape.com/solutions/enable/one-team-to-implement-customize-manage) [Customization - API Dozens of API endpoints](https://dev.channelape.com) [Integrations See all the apps](https://www.channelape.com/apps) [Support Get 24/7 help](https://www.channelape.com/support-landing) [Knowledge Base Read in-depth guides](https://www.channelape.com/support-landing?kb=true) [Guides & Whitepapers Improved inventory management](https://www.channelape.com/resources) [Fulfillment Partners Global 3PL warehouse companies](https://www.channelape.com/fulfillment-partners) ![book-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/book-icon.svg) Featured Resources ![The Definitive Guide to 3PL’s-min](https://www.channelape.com/hubfs/The%20Definitive%20Guide%20to%203PL%E2%80%99s-min.png) eBook The definitive guide to 3PL Get the information and insights you need to make better-informed decisions for your business. Download Now ![Saysh Shoes-1](https://www.channelape.com/hubfs/Saysh%20Shoes-1.png) Case Study Saysh When Saysh saw a 1000% increase in order volume for their holiday sale, they successfully fulfilled every order—without overselling. Read Story ![integration-issues](https://www.channelape.com/hubfs/2022%20-%202H/integration-issues.png) Whitepaper Online Customer Shopping Habits Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor. Download Now - Solutions ![grow-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/grow-icon.svg) Grow [Wholesale channels Big Box - X12 EDI support](https://www.channelape.com/solutions/grow/b2b-wholesale) [Brick-and-mortar channels Enable smaller retailers](https://www.channelape.com/solutions/grow/brick-and-mortar-channels) [Dropship your products Let others easily sell for you](https://www.channelape.com/solutions/grow/dropship-your-products) [Pre-sale orders Without the headache later](https://www.channelape.com/solutions/grow/pre-sale-orders) [Distribution footprint Additional locations & partners](https://www.channelape.com/solutions/grow/distribution-footprint) ![manage-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/manage-icon.svg) Manage [Reserve Inventory Influencers, wholesale & more](https://www.channelape.com/solutions/manage/reserve-inventory) [Inventory effective & expiration dates No more spreadsheets required](https://www.channelape.com/solutions/manage/inventory-effective-expiration-date) [Multi-status, multi-location inventory Warehouses, stores, and channels](https://www.channelape.com/solutions/manage/multi-status-multi-location-inventory) [Fulfillment holds & order edits Auto-hold on new CX ticket](https://www.channelape.com/solutions/manage/fulfillment-holds-order-edits) [Automate fulfillment rules Bundles, marketing SKUs, and more](https://www.channelape.com/solutions/manage/automate-fulfillment-rules) ![monitor-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/monitor-icon.svg) Monitor [Inbounds - New & Returns By SKU & Date](https://www.channelape.com/solutions/monitor/inbounds-new-return) [Fulfillable Inventory By status and location](https://www.channelape.com/solutions/monitor/fulfillable-inventory) [Fulfillment Partners SLAs, exceptions, and overall activity](https://www.channelape.com/fulfillment-partners) [Dashboards & Reports Use ours or build your own](https://www.channelape.com/solutions/monitor/dashboards-reports) [Monitoring, Alerting, Export Email, Slack, GSheets, S3, 5Tran](https://www.channelape.com/solutions/monitor/monitoring-alerting) ![enable-icon](https://www.channelape.com/hubfs/2023%20Mega%20Menu%20Assets/Icons/enable-icon.svg) Enable [Clearer financial picture Simplify monthly close](https://www.channelape.com/solutions/enable/clearer-financial-picture) [Store inventory online See your retail store inventory](https://www.channelape.com/solutions/enable/store-inventory) [One team to implement More than just a tool](https://www.channelape.com/solutions/enable/one-team-to-implement-customize-manage) [Customization - API Dozens of API endpoints](https://dev.channelape.com) - Resources [Integrations See all the apps](https://www.channelape.com/apps) [Support Get 24/7 help](https://www.channelape.com/support-landing) [Knowledge Base Read in-depth guides](https://www.channelape.com/support-landing?kb=true) [Guides & Whitepapers Improved inventory management](https://www.channelape.com/resources) [Fulfillment Partners Global 3PL warehouse companies](https://www.channelape.com/fulfillment-partners) [Login](https://appx.channelape.io/) # WOW your customer and increase your NPS. When order inquiries or problems arise, your CX team is the defining line between one-time buyer and returning customer. With in-the-moment order information, impressing customers is no longer a heavy lift. [![Read More](https://no-cache.hubspot.com/cta/default/6043565/f9e0a19d-e7a2-45eb-977d-19c31675e415.png)](https://cta-redirect.hubspot.com/cta/redirect/6043565/f9e0a19d-e7a2-45eb-977d-19c31675e415) [![See what customers say](https://no-cache.hubspot.com/cta/default/6043565/ab15f782-e37d-42a2-920b-3d5629e6869d.png)](https://cta-redirect.hubspot.com/cta/redirect/6043565/ab15f782-e37d-42a2-920b-3d5629e6869d) ![higher-nps](https://www.channelape.com/hubfs/2022%20-%202H/higher-nps.jpg "higher-nps") ![Allbirds_logo-1](https://www.channelape.com/hubfs/Allbirds_logo-1.png) ![KULE-logo](https://www.channelape.com/hubfs/KULE-logo.png) ![Rothys-logobar](https://www.channelape.com/hubfs/Client%20logos/Rothys-logobar.png) ![nested-bean-smaller](https://www.channelape.com/hubfs/nested-bean-smaller.png) ![Birdies_Logo_Horizontal-1](https://www.channelape.com/hubfs/Birdies_Logo_Horizontal-1.png) ![thursdaylogovector](https://www.channelape.com/hubfs/thursdaylogovector.png) ![w&s-logo-black](https://www.channelape.com/hubfs/w%26s-logo-black.png) ![clove-logo](https://www.channelape.com/hubfs/clove-logo.png) ![Group 247](https://www.channelape.com/hubfs/Group%20247.png "Group 247") ### Quickly react to customer questions, stress-free. Support teams don’t have to be burdened with logging into multiple platforms to find an answer because all consequential order information is consolidated in one place. ### Provide a memorable post-purchase experience. Imagine how pleased your customers would be if, after making a mistake with their order, they could actually edit it… this could be a reality for your brand! ![Group 16060](https://www.channelape.com/hubfs/Group%2016060.png "Group 16060") ![Group 16065](https://www.channelape.com/hubfs/Group%2016065.png "Group 16065") ### Avoid customer service mistakes before they happen. Eliminate the risk of overselling altogether—no more being the bearer of bad news and telling expectant customers they won’t get their order after all. ### Get Started with ChannelApe [![Read More](https://no-cache.hubspot.com/cta/default/6043565/f9e0a19d-e7a2-45eb-977d-19c31675e415.png)](https://cta-redirect.hubspot.com/cta/redirect/6043565/f9e0a19d-e7a2-45eb-977d-19c31675e415) [![white-logo](https://www.channelape.com/hs-fs/hubfs/2022%20Landing%20Pages/white-logo.png?width=642&height=101&name=white-logo.png "white-logo")](https://www.channelape.com/) 228 Park Ave S PMB 82108 New York, NY 10003-1502 ###### Product - [Login](https://appx.channelape.io/) - [API Docs](https://docs.channelape.io/) - [Knowledgebase](https://www.channelape.com/support-landing?kb=true) - [Status](https://channelape.statuspage.io/) - [Support](https://www.channelape.com/support-landing) ###### Company - [About](https://www.channelape.com/about) - [Blog](https://www.channelape.com/blog) - [Branding Guidelines](https://www.channelape.com/branding-guidelines) - [Careers](https://www.channelape.com/careers) - [Fulfillment Partner Program](https://www.channelape.com/partner) © 2024 All rights reserved. ChannelApe, Inc. - [Privacy Policy](https://www.channelape.com/privacy) - [Terms of Service](https://www.channelape.com/terms)