Returns with ChannelApe
Returns are no longer a barrier to your customer.
Ordering multiple products with the intent to return is standard practice, and brands need solutions to support this process.
You need an Inventory Management Solution built for e-commerce and e-commerce returns.
Without ChannelApe’s IMS, your returned merchandise sits at your warehouse—losing you revenue, customers, and future buying power. With ChannelApe, your returns are put back up for sale faster, within season, and without the need to discount, thus increasing your revenue and sustainability efforts.

Works Great With:
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How's it Work?
Your customer initiates a return in your preferred returns platform, just as they do today.
ChannelApe Inventory Action: Increment 'QA on order'
ChannelApe tracks the return back to the warehouse and alerts the warehouse via an ASN.
ChannelApe Inventory Action: Decrement 'QA on order', increment 'QA on hold'
Your warehouse team receives and inspects the return.
ChannelApe Inventory Action: Decrement 'QA on hold' and increment either 'on hand' or 'damaged'
Financial reconciliation of increased on-hand units or damaged units syncs with your ERP or financial platform nightly, keeping your books in check.
ChannelApe Inventory Action: Decrement 'damaged'
Real-Time Inventory
Returns are a key part of inbound inventory, overall sustainability, and revenue. But for your brand, the physical processing of returns and the resulting status of inventory can sometimes be a black box. That inventory may be ready for resale, or suitable for donation, but sometimes requires destruction. Regardless, you need real-time visibility so you can take the appropriate action.
The sooner the brand has visibility into inbound returns and their status, the sooner you can add units back to your on-hand inventory.
